Primevox Communications - Notice history

A serious security issue was recently discovered in PHP, a common technology that powers 85% of websites and online services around the world. Because the risk was urgent, companies everywhere, including PrimeVox, had to apply a fix right away with no advance notice given. Many websites and services worldwide are seeing side effects from this, including government sites.

We applied the fix immediately to keep your account and data safe. Your security was our first priority.

Current status:

• Phone calls: Working normally.

• Sending text messages (SMS): This was affected but has been fixed and is working normally.

• Web portal: You may run into an occasional problem, such as a page not loading or a setting not saving. If this happens, try refreshing the page or trying again in a few minutes. Our team is actively working on a full fix.

If something isn’t working for you, please contact our support team and we’ll help right away.

We’ll post updates here as we make progress. Thank you for your patience while we work through required update.

Our team has identified an issue affecting the web portal for our purple platform, Qvara. We’re actively working to resolve the issue and restore access as quickly as possible.

Please note that calls and other services are not affected by this issue. We’ll provide an update as soon as we have more information.

We are currently investigating intermittent packet loss affecting network traffic between some of our data centers. This may result in intermittent connectivity issues or degraded call quality for some customers.

Services remain operational, and we will provide another update as soon as we have more information.

We are currently investigating reports of customers not receiving inbound calls. Our team has confirmed the issue and is actively working to identify the root cause. We'll provide an update as soon as we know more.