Primevox Communications - Notice history

All systems operational

Operational

Inbound Calling - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Outbound Calling - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

AnswerCARE & Voicemail - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024
Operational

Inbound Messaging - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Outbound Messaging - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 99.98%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024
Operational

PBX Admin & User Portal - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

SMS/MMS Messaging API - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Call History API - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Click-to-Call API - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

eFax API - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Notice history

Dec 2024

No notices reported this month

Nov 2024

Adding SIP Servers to Accommodate Growth
  • Completed
    November 17, 2024 at 8:00 AM
    Completed
    November 17, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    November 17, 2024 at 4:00 AM
    In progress
    November 17, 2024 at 4:00 AM
    Maintenance is now in progress
  • Planned
    November 17, 2024 at 4:00 AM
    Planned
    November 17, 2024 at 4:00 AM

    Our development team will be adding additional SIP servers to our infrastructure to accommodate customer growth.

    This is planned as a no-downtime operation, so service should remain uninterrupted.


    Important: If you or your customers use a managed firewall that requires whitelisting for VoIP traffic, please contact support@primevox.net to request a list of the new IP addresses associated with these upgrades.

Upstream carrier issues affecting outbound messaging
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our team has been notified that the issue with the upstream carrier impacting outbound messaging has been resolved. We are currently monitoring messaging traffic for any additional problems.

  • Identified
    Identified

    Our team has been notified of an issue with an upstream carrier impacting outbound messaging. The carrier is actively working on a resolution, and we will provide updates as soon as they become available.

Oct 2024

Multi-Region Internet Stability Issues
  • Resolved
    Resolved

    Call history viewing and APIs are now functional. At this time, all services are back to normal.

  • Update
    Update

    Public internet disruptions have been resolved, so voice quality and portal access is back to normal.

    Viewing Call History (CDR Events) via the web portal and API is still impacted, and will be resolved as quickly as possible. For now, call history will not be viewable temporarily.

  • Identified
    Identified

    We are observing some major packet loss across multiple internet carriers, which may be impacting voice quality and web portal access.


    All teams are engaged and working on the issue to get it resolved ASAP.

Web Portal, eFax, Messaging & API Maintenance
  • Completed
    October 19, 2024 at 5:30 PM
    Completed
    October 19, 2024 at 5:30 PM
    Maintenance has completed successfully
  • In progress
    October 19, 2024 at 1:30 PM
    In progress
    October 19, 2024 at 1:30 PM
    Maintenance is now in progress
  • Planned
    October 19, 2024 at 1:30 PM
    Planned
    October 19, 2024 at 1:30 PM

    This Saturday, October 19 at 8:30am Central Time to 12:30pm Central Time, our Dallas datacenter will be upgraded.


    During this time window, the Web Portal and APIs may go offline for some of the maintenance window. This includes features like Digital Faxing, Messaging, and phone system PBX management/reporting.

    This maintenance window will not affect phones, apps, or voice traffic - phone calls and phone systems will continue to operate normally.

Oct 2024 to Dec 2024

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