Primevox Communications - Portal Outage with Purple Platform (Qvara) – Incident details

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Portal Outage with Purple Platform (Qvara)

ResolvedMajor outage36 minutes

Affected

Web Portal & APIs

Major outage from 8:01 PM to 8:37 PM

PBX Admin & User Portal

Major outage from 8:01 PM to 8:37 PM

  • ResolvedUTC

    This incident has been resolved. An upgrade to the web portal backfired, but was reverted successfully. Everything should be operating normally at this time.

  • MonitoringUTC

    The issue affecting the web portal for our purple platform, Qvara, has been resolved. Our team is continuing to monitor the platform to ensure everything remains stable.


    Calls and other services were not affected by this issue.

  • IdentifiedUTC

    Our team has identified an issue affecting the web portal for our purple platform, Qvara. We’re actively working to resolve the issue and restore access as quickly as possible.


    Please note that calls and other services are not affected by this issue. We’ll provide an update as soon as we have more information.