Primevox Communications - Notice history

All systems operational

Operational

Inbound Calling - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Outbound Calling - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

AnswerCARE & Voicemail - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024
Operational

Inbound Messaging - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Outbound Messaging - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 99.98%

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Sep 2024
Oct 2024
Nov 2024
Operational

PBX Admin & User Portal - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

SMS/MMS Messaging API - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Call History API - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Click-to-Call API - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

eFax API - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Notice history

Nov 2024

Adding SIP Servers to Accommodate Growth
  • Completed
    November 17, 2024 at 8:00 AM
    Completed
    November 17, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    November 17, 2024 at 4:00 AM
    In progress
    November 17, 2024 at 4:00 AM
    Maintenance is now in progress
  • Planned
    November 17, 2024 at 4:00 AM
    Planned
    November 17, 2024 at 4:00 AM

    Our development team will be adding additional SIP servers to our infrastructure to accommodate customer growth.

    This is planned as a no-downtime operation, so service should remain uninterrupted.


    Important: If you or your customers use a managed firewall that requires whitelisting for VoIP traffic, please contact support@primevox.net to request a list of the new IP addresses associated with these upgrades.

Upstream carrier issues affecting outbound messaging
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our team has been notified that the issue with the upstream carrier impacting outbound messaging has been resolved. We are currently monitoring messaging traffic for any additional problems.

  • Identified
    Identified

    Our team has been notified of an issue with an upstream carrier impacting outbound messaging. The carrier is actively working on a resolution, and we will provide updates as soon as they become available.

Oct 2024

Multi-Region Internet Stability Issues
  • Resolved
    Resolved

    Call history viewing and APIs are now functional. At this time, all services are back to normal.

  • Update
    Update

    Public internet disruptions have been resolved, so voice quality and portal access is back to normal.

    Viewing Call History (CDR Events) via the web portal and API is still impacted, and will be resolved as quickly as possible. For now, call history will not be viewable temporarily.

  • Identified
    Identified

    We are observing some major packet loss across multiple internet carriers, which may be impacting voice quality and web portal access.


    All teams are engaged and working on the issue to get it resolved ASAP.

Web Portal, eFax, Messaging & API Maintenance
  • Completed
    October 19, 2024 at 5:30 PM
    Completed
    October 19, 2024 at 5:30 PM
    Maintenance has completed successfully
  • In progress
    October 19, 2024 at 1:30 PM
    In progress
    October 19, 2024 at 1:30 PM
    Maintenance is now in progress
  • Planned
    October 19, 2024 at 1:30 PM
    Planned
    October 19, 2024 at 1:30 PM

    This Saturday, October 19 at 8:30am Central Time to 12:30pm Central Time, our Dallas datacenter will be upgraded.


    During this time window, the Web Portal and APIs may go offline for some of the maintenance window. This includes features like Digital Faxing, Messaging, and phone system PBX management/reporting.

    This maintenance window will not affect phones, apps, or voice traffic - phone calls and phone systems will continue to operate normally.

Sep 2024

System Maintenance
  • Completed
    September 25, 2024 at 6:00 AM
    Completed
    September 25, 2024 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    September 25, 2024 at 4:00 AM
    In progress
    September 25, 2024 at 4:00 AM
    Maintenance is now in progress
  • Planned
    September 25, 2024 at 4:00 AM
    Planned
    September 25, 2024 at 4:00 AM

    We will be performing scheduled maintenance to increase server capacity and enhance system performance. We expect little to no downtime; however, there may be brief interruptions as phones fail over between data centers.

    We appreciate your patience and understanding as we work to improve our network and your experience.

Voicemail Emails Are Not Being Sent
  • Resolved
    Resolved

    This incident has been resolved. All voicemail-to-email notifications should be functioning properly.

  • Identified
    Identified

    We have identified an issue where voicemail emails are not being sent. This issue does not affect AnswerCARE.

    An immediate solution is to Apply Changes on the affected PBX. Otherwise, a system-wide update will be implemented tonight after hours.

Sep 2024 to Nov 2024

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