Primevox Communications - Notice history

All systems operational

Voice Services
Operational

Inbound Calling - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Outbound Calling - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

AnswerCARE & Voicemail - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023
Messaging Services
Operational

Inbound Messaging - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Outbound Messaging - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023
Web Portal & APIs
Operational

PBX Admin & User Portal - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

SMS/MMS Messaging API - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Call History API - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Click-to-Call API - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

eFax API - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Notice history

Dec 2023

No notices reported this month

Nov 2023

Intermittent Voice Quality Issues
  • Resolved
    Resolved

    This incident has been resolved. We have routed around the affected national fiber carrier.

  • Investigating
    Investigating

    There is a significant amount of internet congestion occurring between the East and West coasts, which may cause some customers to experience call quality issues.

    We have reported this to our upstream fiber providers and a solution is being implemented.

Oct 2023

Intermittent Voice Quality Issues
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are currently monitoring the situation.

  • Identified
    Identified

    We have identified the internet provider responsible for the congestion and are actively implementing measures to reroute our voice traffic around this provider.

  • Investigating
    Investigating

    There is a significant amount of internet congestion occurring between the East and West coasts, which may cause some customers to experience call quality issues.

    We have reported this to our upstream fiber providers and a solution is being implemented.

Oct 2023 to Dec 2023

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