All systems operational

Voice Services
Operational
Inbound Calling
100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime
Outbound Calling
100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime
AnswerCARE & Voicemail
100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime
Messaging Services
Operational
Inbound Messaging
100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime
Outbound Messaging
100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime
Web Portal & APIs
Operational
PBX Admin & User Portal
100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime
SMS/MMS Messaging API
100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime
Call History API
100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime
Click-to-Call API
100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime
eFax API
100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime

Notice history

May 2023

No notices reported this month

Apr 2023

Real-Time Reporting: Accuracy Issue
  • Resolved
    Resolved

    Real-Time Latency and Extension Snapshot reports have been fixed, and should now be displaying correct online/offline extension status.

    Thank you for your patience.

  • Identified
    Identified

    An issue has been identified with our Real-Time Latency and Extension Status Snapshot reports. These reports are currently displaying online extensions as "offline". This problem is isolated to reporting only, and the functionality of extensions showing as "offline" is not affected: they are functioning normally.

    We have a pending fix that will be applied to these reports this evening.

Mar 2023

Upgrades to Real-Time Data
  • Completed
    March 03, 2023 at 5:00 AM
    Completed
    March 03, 2023 at 5:00 AM

    Maintenance has completed successfully

  • In progress
    March 03, 2023 at 4:00 AM
    In progress
    March 03, 2023 at 4:00 AM

    Maintenance is now in progress

  • Planned
    March 03, 2023 at 4:00 AM
    Planned
    March 03, 2023 at 4:00 AM

    Tonight at 10:00pm Central Time, we will be publishing some upgrades to the following systems:

    • Real-Time Dashboards
    • Webhooks

    During the upgrade, real-time dashboards such as Realtime Queues and Realtime Latency may experience delays or show inaccurate status.

    After the upgrade, customers should not notice any changes with Webhook integrations, however if any issue is suspected with webhooks, please send an email to support@primevox.net and we will look into it.

    If you do not utilize our APIs or Webhooks, you may ignore this notice.

Mar 2023 to May 2023