Primevox Communications - Notice history

Our fiber carrier has implemented a fix for the issue affecting connectivity between our data centers.

Our team is monitoring the network closely to confirm the fix has fully resolved the intermittent packet loss.

We have identified the cause of the intermittent packet loss as an issue with the fiber carrier serving our Dallas data center.

Our team is working with the carrier to resolve the issue and restore normal network connectivity between our data centers. Services remain operational, but some customers may continue to experience intermittent connectivity or degraded call quality while the issue is being addressed.

This incident has been resolved. Inbound calling is functioning normally, and we've confirmed stability with our partner carrier. We apologize for any disruption this caused and appreciate your patience.

A fix has been implemented in coordination with our partner carrier, and inbound calling has been restored. We are closely monitoring call traffic to confirm the issue is fully resolved and stable.

We've identified the issue: one of our partner carriers is experiencing a partial outage causing SIP calls not to be delivered to our network as expected. We are working directly with the carrier to resolve this and have begun rerouting traffic to minimize impact while a permanent fix is put in place.