Sep 2023
This incident has been resolved.
Internet congestion has been mitigated and everything appears to be stabilized.
We will continue monitoring closely should any issue arise.
There is a significant amount of internet congestion occurring between the East and West coasts, which may cause some customers to experience call quality issues.
We have reported this to our upstream fiber providers and a solution is being implemented.
Aug 2023
Due to some internet congestion between the West and East coasts, there may be occasional issues with call quality for a handful of customers.
The fiber providers involved in the congestion have been notified and are working on a fix now.
A major upstream carrier experienced an incident causing some user's calls not to be connected. Traffic was re-routed to an alternative carrier allowing calls to being completed normally again.
This incident is being opened retroactively. Outbound calls may not be completing for some users.
Jul 2023
Due to some internet congestion along the East Coast, there may be intermittent voice quality issues for some customers.
All of our upstream fiber carriers have been notified of the issue, and are working on a resolution.
Jul 2023 to Sep 2023
