Primevox Communications - Notice history

All systems operational

Operational

Inbound Calling - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Outbound Calling - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

AnswerCARE & Voicemail - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022
Operational

Inbound Messaging - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Outbound Messaging - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022
Operational

PBX Admin & User Portal - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

SMS/MMS Messaging API - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Call History API - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Click-to-Call API - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

eFax API - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Notice history

Aug 2022

Quality Issues Between Phoenix and Miami
  • Resolved
    Resolved

    The affected fiber providers identified the bad route and repaired it, so connection quality between MIA and PHX is back to normal.

    If any phones are still misbehaving, a simple reboot will fix them: unplug the power cord (so the phone completely shuts off), wait 10 seconds, then plug it back in.

    Thank you for your patience!

  • Identified
    Identified

    There have been some packet loss incidents reported along fiber routes between Phoenix and Miami, resulting in occasional call quality issues or dropped calls.

    Our upstream fiber carriers have been notified and are working to route around the ISP issues now.

Jul 2022

No notices reported this month

Jun 2022

Call Quality Issue - Miami, FL
  • Resolved
    Resolved

    At this time, we are seeing normal connectivity in our Miami datacenter. The cause of the packet loss was a fiber cut with one of our upstream providers (Cogent) and they have restored full connectivity.

    We will continue to monitor closely, and thank you for your patience!

  • Identified
    Identified

    Hello, we have identified some internet backbone issues around our Miami, FL data center. This means a small subset of phones may experience degraded call quality.

    We have notified our fiber carriers in that region, and they are looking into the issue now.

Jun 2022 to Aug 2022

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