Primevox Communications - Voicemail Transcription and Voicemail-to-Email Issues – Incident details

All systems operational

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Voicemail Transcription and Voicemail-to-Email Issues

Resolved39 hours 20 minutes

Affected

Voice Services

Degraded performance from 5:49 PM to 7:11 PM, Operational from 7:11 PM to 9:10 AM

AnswerCARE & Voicemail

Degraded performance from 5:49 PM to 7:11 PM, Operational from 7:11 PM to 9:10 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We’re currently investigating reports of voicemail transcriptions not being generated as expected and voicemail emails not being sent. Our team is actively working to identify the root cause and restore normal functionality.