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Resolved
Intermittent Voice Quality Issues

Started
November 03, 2023 at 5:45 PM
Status
Resolved after 9 minutes

Impact

Degraded performance
Affected
Voice Services
Inbound Calling
Outbound Calling
AnswerCARE & Voicemail
  • Resolved
    Resolved

    This incident has been resolved. We have routed around the affected national fiber carrier.

  • Investigating
    Investigating

    There is a significant amount of internet congestion occurring between the East and West coasts, which may cause some customers to experience call quality issues.

    We have reported this to our upstream fiber providers and a solution is being implemented.