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Resolved
Intermittent Voice Quality Issues

Started
September 06, 2023 at 9:07 PM
Status
Resolved after about 6 hours

Impact

Degraded performance
Affected
Voice Services
Inbound Calling
Outbound Calling
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Internet congestion has been mitigated and everything appears to be stabilized.

    We will continue monitoring closely should any issue arise.

  • Investigating
    Investigating

    There is a significant amount of internet congestion occurring between the East and West coasts, which may cause some customers to experience call quality issues.

    We have reported this to our upstream fiber providers and a solution is being implemented.