Dallas Datacenter Outage - Incident details - Primevox Communications - Status

Dallas Datacenter Outage

Resolved

Major outage

Started almost 4 years agoOctober 25, 2022Lasted about 2 hoursOctober 25, 202210:46 PMOctober 26, 202212:36 AMUTC

Affected

Web Portal & APIs

SMS/MMS Messaging API

Call History API

Click-to-Call API

eFax API

PBX Admin & User Portal

Updates

Resolved
October 26, 2022 at 12:36 AMUTC
Resolved
October 26, 2022 at 12:36 AMUTC
Our datacenter provider has confirmed connectivity in Dallas, so our Web Portal is back online.

If you encounter any issues with phones, a simple reboot (unplug the power cable, and plug it back in) can help.
Identified
October 25, 2022 at 10:46 PMUTC
Identified
October 25, 2022 at 10:46 PMUTC
Our Dallas datacenter has experienced a loss of fiber link, impacting our web portal.

Phone systems and phones have failed over to alternative datacenters, however our eFax and web portal are unusable.

Our Dallas fiber carriers have been notified and we are working to get the web portal online as quickly as possible.