Intermittent Voice Quality Issues

Resolved

Degraded performance

Started about 2 years agoLasted about 6 hours

Affected

Voice Services

Outbound Calling

Inbound Calling

Updates

Resolved
September 07, 2023 at 3:10 AM
Resolved
September 07, 2023 at 3:10 AM
This incident has been resolved.
Monitoring
September 06, 2023 at 9:29 PM
Monitoring
September 06, 2023 at 9:29 PM
Internet congestion has been mitigated and everything appears to be stabilized.

We will continue monitoring closely should any issue arise.
Investigating
September 06, 2023 at 9:07 PM
Investigating
September 06, 2023 at 9:07 PM
There is a significant amount of internet congestion occurring between the East and West coasts, which may cause some customers to experience call quality issues.

We have reported this to our upstream fiber providers and a solution is being implemented.

Primevox Communications - Intermittent Voice Quality Issues – Incident details