Intermittent Voice Quality Issues

Resolved

Degraded performance

Started almost 3 years agoSeptember 06, 2023Lasted about 6 hoursSeptember 06, 20239:07 PMSeptember 07, 20233:10 AMUTC

Affected

Voice Services

Outbound Calling

Inbound Calling

Updates

Resolved
September 07, 2023 at 3:10 AMUTC
Resolved
September 07, 2023 at 3:10 AMUTC
This incident has been resolved.
Monitoring
September 06, 2023 at 9:29 PMUTC
Monitoring
September 06, 2023 at 9:29 PMUTC
Internet congestion has been mitigated and everything appears to be stabilized.

We will continue monitoring closely should any issue arise.
Investigating
September 06, 2023 at 9:07 PMUTC
Investigating
September 06, 2023 at 9:07 PMUTC
There is a significant amount of internet congestion occurring between the East and West coasts, which may cause some customers to experience call quality issues.

We have reported this to our upstream fiber providers and a solution is being implemented.

Primevox Communications - Intermittent Voice Quality Issues – Incident details