Primevox Communications - Intermittent Voice Quality Issues – Incident details

Intermittent Voice Quality Issues

Resolved
Degraded performance
Started about 1 year agoLasted 9 minutes

Affected

Voice Services
Outbound Calling
AnswerCARE & Voicemail
Inbound Calling
Updates
  • Resolved
    Resolved

    This incident has been resolved. We have routed around the affected national fiber carrier.

  • Investigating
    Investigating

    There is a significant amount of internet congestion occurring between the East and West coasts, which may cause some customers to experience call quality issues.

    We have reported this to our upstream fiber providers and a solution is being implemented.