Notice history

Operational

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Operational

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No notices reported this month

Resolved
August 14, 2025 at 9:48 PM
Resolved
August 14, 2025 at 9:48 PM
This incident has been resolved.
Monitoring
August 14, 2025 at 8:52 PM
Monitoring
August 14, 2025 at 8:52 PM
The earlier issue affecting Call History reporting and web portal access for customers in our NYC data center has been resolved. All services are now operating normally, and we continue to monitor for stability.
Identified
August 14, 2025 at 8:46 PM
Identified
August 14, 2025 at 8:46 PM
We are currently experiencing a partial outage in our NYC data center (one of our five data centers). This is impacting Call History reporting and web portal access for customers served from this location. Our engineering team is actively working with the data center to restore services as quickly as possible. All other call services remain fully operational, and customers in other regions are not affected. We will provide updates as soon as more information becomes available.

Resolved
July 29, 2025 at 7:29 PM
Resolved
July 29, 2025 at 7:29 PM
Re-routing around the outage was successful, we are seeing everything return to normal. If you are still encountering any issues, please send an email to support@primevox.net
Identified
July 29, 2025 at 7:21 PM
Identified
July 29, 2025 at 7:21 PM
Hello, we are currently observing some significant packet loss in our Raleigh, NC datacenter. We've engaged our fiber carriers to determine the cause and fix it as soon as possible.

In the meantime, call quality for some customers may be affected, and accessing the web portal/fax portal may experience delays.

Jul 2025 to Sep 2025

Primevox Communications - Notice history