Primevox Communications - Notice history

All systems operational

Operational

Inbound Calling - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Outbound Calling - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

AnswerCARE & Voicemail - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022
Operational

Inbound Messaging - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Outbound Messaging - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022
Operational

PBX Admin & User Portal - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 99.75%

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Aug 2022
Sep 2022
Oct 2022

SMS/MMS Messaging API - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 99.75%

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Aug 2022
Sep 2022
Oct 2022

Call History API - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 99.75%

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Aug 2022
Sep 2022
Oct 2022

Click-to-Call API - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 99.75%

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Aug 2022
Sep 2022
Oct 2022

eFax API - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 99.75%

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Aug 2022
Sep 2022
Oct 2022

Notice history

Oct 2022

Dallas Datacenter Outage
  • Resolved
    Resolved

    Our datacenter provider has confirmed connectivity in Dallas, so our Web Portal is back online.

    If you encounter any issues with phones, a simple reboot (unplug the power cable, and plug it back in) can help.

  • Identified
    Identified

    Our Dallas datacenter has experienced a loss of fiber link, impacting our web portal.

    Phone systems and phones have failed over to alternative datacenters, however our eFax and web portal are unusable.

    Our Dallas fiber carriers have been notified and we are working to get the web portal online as quickly as possible.

Sep 2022

No notices reported this month

Aug 2022

Quality Issues Between Phoenix and Miami
  • Resolved
    Resolved

    The affected fiber providers identified the bad route and repaired it, so connection quality between MIA and PHX is back to normal.

    If any phones are still misbehaving, a simple reboot will fix them: unplug the power cord (so the phone completely shuts off), wait 10 seconds, then plug it back in.

    Thank you for your patience!

  • Identified
    Identified

    There have been some packet loss incidents reported along fiber routes between Phoenix and Miami, resulting in occasional call quality issues or dropped calls.

    Our upstream fiber carriers have been notified and are working to route around the ISP issues now.

Aug 2022 to Oct 2022

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