Primevox Communications - Upstream Carrier Outage – Incident details

All systems operational

Upstream Carrier Outage

Monitoring
Partial outage 40 %
Started about 4 hours ago

Affected

Voice Services

Partial outage from 1:15 PM to 1:55 PM, Operational from 1:55 PM to 12:00 AM

Inbound Calling

Partial outage from 1:15 PM to 1:55 PM, Operational from 1:55 PM to 12:00 AM

Updates
  • Monitoring
    UTC
    Monitoring

    The upstream carrier has resolved the issue and is continuing to monitor their network. Inbound calling has been restored.

  • Identified
    UTC
    Identified

    widespread upstream carrier outage is currently affecting inbound calling. Our operations team is working closely and urgently with our carrier partners to reroute calls through alternative voice routes and restore service for all affected customers.

    We appreciate your patience as we work to resolve this as quickly as possible.

  • Investigating
    UTC
    Investigating

    We have received multiple reports of no inbound calls.