Primevox Communications - Dallas Datacenter Outage – Incident details

All systems operational

Dallas Datacenter Outage

Resolved
Major outage
Started about 2 years agoLasted about 2 hours

Affected

Web Portal & APIs

Major outage from 10:46 PM to 12:36 AM

SMS/MMS Messaging API

Major outage from 10:46 PM to 12:36 AM

Call History API

Major outage from 10:46 PM to 12:36 AM

Click-to-Call API

Major outage from 10:46 PM to 12:36 AM

eFax API

Major outage from 10:46 PM to 12:36 AM

PBX Admin & User Portal

Major outage from 10:46 PM to 12:36 AM

Updates
  • Resolved
    Resolved

    Our datacenter provider has confirmed connectivity in Dallas, so our Web Portal is back online.

    If you encounter any issues with phones, a simple reboot (unplug the power cable, and plug it back in) can help.

  • Identified
    Identified

    Our Dallas datacenter has experienced a loss of fiber link, impacting our web portal.

    Phone systems and phones have failed over to alternative datacenters, however our eFax and web portal are unusable.

    Our Dallas fiber carriers have been notified and we are working to get the web portal online as quickly as possible.