Primevox Communications - Intermittent Quality Issues in NYC – Incident details

All systems operational

Intermittent Quality Issues in NYC

Resolved
Degraded performance
Started over 2 years agoLasted about 4 hours

Affected

Voice Services

Degraded performance from 4:16 PM to 7:48 PM

Outbound Calling

Degraded performance from 4:16 PM to 7:48 PM

Inbound Calling

Degraded performance from 4:16 PM to 7:48 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The fiber optic outage (it was a national outage by backbone provider Cogent, affecting many websites and services) is largely repaired and appears to be resolved.

    We will continue to monitor closely.

    There may still be occasional call quality issues, but these should be very few and far between.

    Thank you for your patience.

  • Identified
    UTC
    Identified

    We have identified some internet congestion in our NYC datacenter, which can cause quality issues for a handful of customers. We are currently working with our fiber optic teams to restore normal connectivity.

    Customers located in this datacenter have already been moved to an alternative datacenter to help mitigate this issue.

    The Realtime Dashboard (and Realtime Queue Analytics) may show inconsistent or absent behavior. This is expected.