Primevox Communications - Intermittent Voice Quality Issues – Incident details

All systems operational

Intermittent Voice Quality Issues

Resolved
Degraded performance
Started about 2 years agoLasted about 23 hours

Affected

Voice Services

Degraded performance from 4:30 PM to 3:21 PM

Outbound Calling

Degraded performance from 4:30 PM to 3:21 PM

Inbound Calling

Degraded performance from 4:30 PM to 3:21 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Due to some internet congestion between the West and East coasts, there may be occasional issues with call quality for a handful of customers.

    The fiber providers involved in the congestion have been notified and are working on a fix now.