Primevox Communications - Issues in Phoenix datacenter – Incident details

Issues in Phoenix datacenter

Resolved
Partial outage
Started almost 3 years agoLasted 6 minutes

Affected

Web Portal & APIs
PBX Admin & User Portal
Voice Services
Outbound Calling
Inbound Calling
Updates
  • Resolved
    Resolved

    The packet loss in our Phoenix datacenter has been resolved. Calls, phone status, and web portal activity should all return to normal within minutes.

    We genuinely apologize for this inconvenience!

  • Identified
    Identified

    Hello, we've identified packet loss in our Phoenix, AZ datacenter.

    Some customers my experience dropped calls and an inability to access our web portal.

    All engineers are actively engaged to repair this issue as quickly as possible.